Occasionally, events are canceled or postponed by the organizers, team, band or venue. If this occurs, we will attempt to contact you to inform you of refund or exchange procedures for that event. For instructions on any canceled or postponed event, please check the event information online or contact us. If you purchase a ticket through Ticketsmarche.com, Ticketsmarche's Call Center, Partner Website, and a refund is issued, then Ticketsmarche will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket. If a ticket is purchased through a Ticketsmarche Retail Location and a refund is to be issued for it, then you may only be able to receive the refund by presenting the ticket yourself to Ticketsmarche's Office.

Ticketsmarche usually only offers refunds and/or exchanges based on the organizer's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the organizer's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the organizer's, team's or venue's discretion.

When Ticketsmarche issues you a refund for a ticket, it will issue a refund of the ticket's face value paid the convenience charge is non-refundable. In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Ticketsmarche will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

If an event is canceled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Please make sure to provide your account number so we can expedite your refund if applicable.