FAQs / Buying Tickets

Promoters sometimes conduct pre-sales or special promotions. A pre-sale typically occurs online a few days or weeks before tickets go on sale to the general public. A percentage of all tickets for the event are made available during the pre-sale. Check our website often for new pre-sales.

Many venues also make tickets available at their box office. To find contact information for a specific box office, search for the venue name on our website's home page by entering venue name and clicking on the 'search' button. Then click on the venue information link that follows.

Occasionally, some events will be available to purchase online before they go on sale to the general public. These pre-sales frequently require a password that may be distributed by the venue, artist, team, or promoter of either the event or the pre-sale, or distributed by Ticketsmarche.com via email promotions. Often, these passwords are distributed to exclusive members of clubs or certain other types of groups and cannot be offered to members of the public. Links may be published on the Event Information page at the time of pre-sale. Ticketsmarche Call Center and Customer Service representatives usually cannot give out passwords. If an event is scheduled for pre-sale and we are authorized to publish it in advance, the event page may list an 'Internet Pre-sale' date with the ticket sales information.

When entering your pre-sale password into a promotional page, window or box in an email, please ensure you are entering it in the appropriate box.

Internet pre-sales are usually sold from a reserved allotment of seats, which may not reflect the same availability during the public ticket sale. Internet pre-sales provide the advantage of exclusive purchasing windows in advance of the public sale, which often results in less people competing for the pool of available seats. However, Internet pre-sales may also have limited seating available in various areas - these pre-sales are intended as advance purchasing windows and do not necessarily provide access to better seating. In fact, it is possible that you may be able to obtain tickets for better seats at the general public sale than those that you purchase through a pre-sale. We must remind you that Ticketsmarche does not offer refunds or exchanges, so you will not be able to replace the tickets you obtain at a pre-sale with other tickets that become available at a later date.

Often, the venue or promoters prefer to wait until all terms about the event are finalized to protect the consumer from being misinformed. We don't release any information until we receive authorization from the promoter or venue; sometimes, this can happen after the media has already begun publicizing the event.

GA 'General Admission' refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a GA event, you may be quoted section, row, and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location. Please ensure you carefully read the Event Information and Ticket Information screens when purchasing tickets: Any information on whether your tickets are General Admission will be posted on one or both of these screens. Seating arrangements vary for each event, and there may or may not be seats of any kind available. Ticketsmarche cannot guarantee seating for any event that is sold as General Admission.