FAQs / Ticket Availability

Can I improve my odds for getting tickets by purchasing through one particular distribution channel?

When an event goes on sale, tickets can be purchased online, by phone or in retail. We do not reserve a specific amount of tickets for different distribution channels, so the odds of getting tickets are the same no matter how you choose to get your tickets.

From time to time, promoters conduct 'internet-only pre-sales' or other promotions that are available only through one distribution channel. In such a promotion, you can purchase tickets only through that particular distribution channel.

When a popular event goes on sale there are literally hundreds, and sometimes thousands, of customers simultaneously attempting to purchase tickets across all distribution channels. Like any limited commodity, tickets are sold as long as seats are available, and sometimes they go quickly. If 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in a matter of seconds! It's the same reason why a typical 20,000-seat arena can sell out in a few minutes.

Also, in many cases, tickets are held by the promoter or venue or have been pre-sold to season-ticket holders for the entire run of the season, reducing the quantity of tickets available for purchase through Ticketsmarche by the general public.

...a few minutes after the event goes on sale?
When customers find tickets either online or through any of the other distribution channels, those tickets are actually reserved while the customer considers the purchase. During that period, which lasts for only a few minutes, no one else can view or purchase those tickets. If the customer decides not to buy the tickets, they are 'released' and become available to other purchasers. So if a customer is looking at 10th-row-center seats and decides not to buy, those seats become available for another customer.

A venue may release more tickets for Ticketsmarche to sell as the event date approaches. This happens for several reasons, such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Sometimes events are so popular that even seats with obstructed views are released for sale! Or 3) Sometimes a customer attempts to buy tickets but their credit card is declined. If Ticketsmarche is unable to contact the customer to secure a valid credit card or billing address, Ticketsmarche may cancel the order and release the tickets for sale. Tickets may also be released if a customer does not follow Ticketsmarche's published ticket quantity limits or other terms of use.

We and our clients regret any inconvenience, but, as with all Ticketsmarche ticket sales, there are no refunds, exchanges or cancellations.

When you are shopping for tickets, you are 'holding' real inventory. No one else can purchase those tickets unless you release them by not completing your order. Due to high demand, we've implemented a time limit during the checkout process. Each checkout page is assigned a different time limit based on the type of information we need from you. If you exceed the posted time on the page, the tickets you are holding are released for others to purchase. You have about five minutes total to complete your purchase. This gives as many people as possible a chance to purchase tickets.

The venue or artist/event management will typically impose a ticket limit per customer, credit card or address in order to provide ticket access to as many fans as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets. Check the event information area of the purchase page for more information on ticket limits for your event. Please adhere to published ticket limits. If we determine that a ticket limit has been exceeded, we may cancel an order, or part of an order, without notice, and may even cancel a ticket that has already been delivered, rendering it null and void without notice.

Please use only one browser window at a time (on the same computer) to hold tickets. If you open a new browser and order a different set of tickets, the tickets held in the previous browser will be released for sale to other customers. This helps us to prevent attempts to use automated programs to block other customers from getting tickets.

As the event date approaches, the venue may release tickets that were previously held for the artist or team. Why are tickets released:

  • The artist or team may no longer need the tickets that were held when the event originally went on sale.
  • Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Sometimes events are so popular that even seats with obstructed views are released for sale!

TIP: Check back often!